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DAS service philosophy goes above and beyond SLA's and contracts. We strongly believe that reliable service requires reliable and proactive support.
As DAS client, you will enjoy personalized and service-oriented support no matter what level of service you purchase from us.
Adhering to the superior support philosophy, DAS has made significant investments into its service and support infrastructure. From highly trained support personnel available 24x7 to enterprise-grade trouble-ticket system and online knowledge base, our clients have plenty of tools at their disposal to ensure that their Media Delivery and Management needs are addressed in a timely and effective manner.
DAS Client Support Ticketing System available within DAS Portal provides the most efficient way to track and address support issues. With dedicated queues for each type of support request, it ensures the most efficient workflow of support actions as well as fine-tunes escalation procedures. In addition to the ability of submitting support requests via DAS Portal, our Support Ticketing system will accept email requests and after applying intelligent parsing mechanisms, will automatically create request in the appropriate support queue and escalate the issue to proper support department for faster resolution. Every DAS client is provided with a list of dedicated email addresses and "subject keywords" to ensure their emailed support requests are routed appropriately.
Phone support is also available for our clients. All technical support questions of our clients are answered by trained engineers, thus eliminating extra step in handling client requests.
For the most effective service, please follow the guidelines on our Support Page.
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