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DAS service philosophy goes above and beyond SLA's and contracts. We strongly believe that reliable service requires reliable and proactive support.
Please follow the process below for receive the most effective support
- Submit support ticket
Please make sure to provide as much information as you have available to ensure that we take the most appropriate actions in the most expeditious way. Also, please make sure to use the Ticket ID (will be provided to you) for all future references to this support incident
- Call DAS toll-free at 1-877-DAS-4-VOD and follow the prompt for support.
We suggest that you use this option only if your issue is of an extremely urgent nature (Service Down, highly degraded service, etc), or if you were unable to receive reply from DAS personnel after you have submitted a support ticket. Please make sure to use the Ticket ID (that was provided to you upon submission of the ticket) for all future references to this support incident
As a DAS client, you will enjoy personalized and service-oriented support no matter what level of service you purchase from us.
Adhering to a superior support philosophy, DAS has made significant investments into its service and support infrastructure. From highly trained support personnel available 24x7 to enterprise-grade trouble-ticket system and online knowledge base, our clients have many tools at their disposal to ensure that their Media Delivery and Management needs are addressed in a timely and effective manner.
DAS Client Support Ticketing System available within DAS Portal provides the most efficient way to track and address support issues. With dedicated queues for each type of support request, it ensures the most efficient workflow of support actions as well as fine-tuned escalation procedures. In addition to the ability to submit support requests via DAS Portal, our Support Ticketing system will accept email requests and after applying intelligent parsing mechanisms, will automatically create requests in the appropriate support queue and escalate the issue to proper support department for faster resolution. Every DAS client is provided with a list of dedicated email addresses and "subject keywords" to ensure their emailed support requests are routed appropriately.
Our phone support is available for our clients. All technical support questions of our clients are answered by trained engineers, thus eliminating extra step in handling client requests.
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